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  • Process applications for non-project building plan approval within 21 working days.
  • Process applications for instant plan approvals (single residential buildings) within one (1) working day.
  • Provide reviews for the issuance of Certificates of Compliance and Completion within 14 working days.
  • Resolve payment for services / supplies within 14 working days. Issuance of assessment tax bills twice a year; before 31 January for the first half of the year and before 31 July for the second half of the year.
  • Deliberate all tax assessment objections and appeals for consideration within 90 days.
  • Resolve applications for transfer / tarekah will be settled within 30 days from the date a complete application is received.
  • Process planning authorisation applications within 60 days.
  • Review all applications for conversion of land under government land application will be reviewed within 15 working days.
  • Resolve advisory services by planners will be resolved within 24 working days.
  • Process plan review of earthworks application will be processed within 15 working days.
  • Process licence applications will be processed in not more than 20 working days for high-risk licenses and 7 working days for no-risk license.
  • Process approval period for applications of landscape plan is within 10 working days, while response / action on complaints regarding landscaping will be implemented within 14 working days.
  • Review of comments for all street / drainage development plan will be reviewed for comments within 10 days.
  • Attend for action any complaints and reports of minor / street / drain damages will be attended for action within 3 days.
  • Implement solid waste management efficiently and its collection and cleaning is carried out every day as per schedule in the city centre, public places and business centres, and every 2 days in housing estates and other areas.
  • Resolve hygiene complaints within 3 hours.